Website: https://www.dreamndrive.net/shop/
Business Name: Dream-N-Drive Pvt Ltd
Effective Date: 8 November 2026

1. Introduction

Dream-N-Drive Pvt Ltd aims to provide a smooth and reliable delivery experience to all customers.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when customers purchase products through our online store.

2. Order Processing

After receiving an order, our team will verify the order details and payment status.

Orders will be processed after successful payment confirmation and product availability verification.

Customers may receive order confirmation and other relevant updates through their registered email address or mobile number.

3. Delivery Timeline

We aim to deliver products within 3 working days from the date of successful order confirmation.

Delivery timelines may depend on product availability, customer location, courier operations and other factors beyond our reasonable control.

In case of an unexpected delay, we will make reasonable efforts to inform the customer.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Customers are advised to review the final order amount before making payment.

5. Shipping Address

Customers must provide complete and accurate shipping information while placing an order, including:

• Full name of the recipient.
• Complete delivery address.
• City, state and PIN code.
• Valid mobile number.

Dream-N-Drive Pvt Ltd will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

6. Order Tracking

Where tracking facilities are available, customers may receive shipment tracking details through their registered email address or mobile number.

Customers can use the provided tracking information to check the delivery status of their orders.

7. Delivery Attempts

Our courier or logistics partner may contact the customer before or during delivery.

Customers are requested to remain available at the delivery address and provide necessary assistance to complete the delivery.

If delivery cannot be completed due to the customer’s unavailability or incorrect address details, additional delivery attempts may be subject to the courier partner’s procedures.

8. Damaged or Incorrect Products

Customers are requested to check the delivered package and product condition upon receipt.

If a product is received in a damaged condition, defective or different from the product ordered, customers should contact us within 10 days of delivery.

Customers may be required to provide photographs, videos or other information for verification.

Such cases will be handled according to our Cancellation & Refund Policy.

9. Delivery Delays and Unforeseen Circumstances

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Weather conditions.
• Natural disasters.
• Transportation disruptions.
• Courier service delays.
• Government restrictions.
• Other unforeseen operational circumstances.

We will make reasonable efforts to coordinate with the delivery service provider and keep customers informed about significant delays.

10. Contact Us

For questions, concerns or requests relating to this Shipping & Delivery Policy, please contact us:

Dream-N-Drive Pvt Ltd

Website: https://www.dreamndrive.net/shop/
Email: info@dreamndrive.net
Phone: +91-9690159393