Website: https://www.dreamndrive.net/shop/
Business Name: Dream-N-Drive Pvt Ltd
Effective Date: 8 November 2026

1. Introduction

Dream-N-Drive Pvt Ltd respects the privacy of its customers and is committed to protecting their personal information.

This Privacy Policy explains how we collect, use, store and protect information when customers visit our website, browse products, create an account, place orders or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Customer account login information
• Order details and purchase history
• Information provided through contact forms or customer support
• Technical information such as IP address, browser type, device information and website usage data

We collect information that is necessary to operate our online store, process orders and provide customer services.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and confirm customer orders.
• To arrange product shipping and delivery.
• To send order confirmations and delivery updates.
• To create and manage customer accounts.
• To respond to customer enquiries and support requests.
• To process cancellations, returns and refunds.
• To improve our website, products and shopping experience.
• To analyse website traffic and marketing performance.
• To prevent fraudulent transactions and unauthorised activities.
• To meet applicable legal and regulatory requirements.

4. Customer Accounts

Customers may create an account on our website to manage their personal details, view order history and enjoy a convenient shopping experience.

Customers are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their accounts.

Customers should notify us if they become aware of any unauthorised access to their accounts.

Customers may contact us for assistance with account information or account-related requests.

5. Payment Information

Our website may provide online payment facilities through authorised payment gateway providers, including PhonePe.

Payments are processed through the payment gateway’s secure payment system. Customers may be required to provide payment-related information directly to the payment gateway.

We do not intend to store customers’ complete debit card numbers, credit card numbers, UPI PINs or internet banking passwords on our website.

Payment transactions are subject to the respective payment gateway’s terms, conditions and privacy policy.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, maintain shopping cart information and understand website usage.

We may use third-party analytics and tracking tools, including Google Analytics and Meta Pixel, to understand visitor behaviour, measure website performance, analyse marketing campaigns and improve our services.

These tools may collect information such as browsing activity, device information, website interactions and other usage data, subject to their respective privacy policies and applicable consent requirements.

Customers can manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect some website features.

7. Sharing of Information

We do not sell or rent customers’ personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers for processing transactions.
• Courier and logistics companies for product delivery.
• Website hosting and technical service providers.
• Analytics and marketing service providers.
• Government authorities or legal agencies when required by applicable law.

Such information is shared only for legitimate business, service or legal purposes.

8. Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic transmission or internet storage can guarantee complete security. Customers should also take appropriate steps to protect their personal information and account credentials.

9. Data Retention

We retain customer information only for as long as necessary to fulfil orders, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

Certain transaction and financial records may be retained for the period required under applicable laws.

10. Customer Privacy Rights

Subject to applicable laws, customers may request:

• Access to their personal information.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where legally permissible.
• Withdrawal of consent where processing is based on consent.
• Assistance regarding the use of their personal information.

Customers can contact us using the details provided below to submit a privacy-related request.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services or other external platforms.

We are not responsible for the privacy practices or content of third-party websites. Customers are advised to review their respective privacy policies before sharing personal information.

12. Children’s Privacy

Our online store is intended for general customers and is not specifically designed to collect personal information from children.

We handle personal information relating to children in accordance with applicable laws and requirements.

13. Changes to This Privacy Policy

Dream-N-Drive Pvt Ltd reserves the right to update or modify this Privacy Policy whenever required.

Any changes will be published on this page along with the updated effective date. Customers are encouraged to review this page periodically.

14. Contact Us

For questions, concerns or requests relating to this Privacy Policy, please contact us:

Dream-N-Drive Pvt Ltd

Website: https://www.dreamndrive.net/shop/
Email: info@dreamndrive.net
Phone: +91-9690159393

We will make reasonable efforts to address privacy-related enquiries and requests.